SHIPPING POLICY

Last updated: 1 September 2026

Delivery Area

We currently ship within South Africa only.

Delivery Options

We offer two delivery options at checkout via The Courier Guy:

  • Standard Delivery (door-to-door): delivered directly to your address.
  • PUDO (locker-to-locker): your order is delivered to your nearest PUDO locker or kiosk for self-collection. You'll receive an SMS/email with a collection code once your parcel arrives.

Processing Time

Orders are processed and dispatched within 1–2 business days of payment confirmation.

Delivery Time

Once dispatched, delivery typically takes 2–5 business days, depending on your location and the delivery option selected. PUDO deliveries may occasionally take slightly longer than door-to-door, as parcels are routed via the nearest locker network. Deliveries to more remote areas may also take longer. Please note: While we strive to maintain our flat shipping rates, deliveries to extremely remote or outlying regional areas may incur a shipping surcharge. If your address falls within a high-surcharge zone, we will contact you directly before dispatching your order.

Shipping Costs

We offer two flat-rate delivery options: Standard Delivery (door-to-door) and PUDO (locker-to-locker). Current rates for each option are displayed at checkout. Rates may be updated from time to time at our discretion. 

Tracking

You'll receive a tracking number by email once your order is dispatched. PUDO orders will also receive a collection code and locker location once the parcel is ready for collection.

Address / Locker Accuracy

Please double-check your delivery address or selected PUDO locker at checkout. We're not responsible for delays caused by incorrect address or locker selection. If a parcel is returned to us due to incorrect details, redelivery costs will apply.

PUDO Collection Window

Parcels sent to a PUDO locker are generally held for a limited collection period (as set by PUDO/The Courier Guy) before being returned to sender. Please collect promptly once notified to avoid your order being sent back.

Delays

While we aim to meet the timeframes above, delivery can occasionally be affected by courier delays, load shedding, or weather. We'll keep you updated if this happens.

Damaged in Transit

Candles are packaged carefully to survive transit, but if your order arrives damaged, please contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund (see Refund & Returns Policy).